On-call is who gets paged, when, and how hard. Schedules say who is on duty, escalation policies say who is tried next, notification policies set the minimum channels a team must use, and the mobile app is how a page actually reaches a person.

Where to find it: the Oncall section of the main navigation (schedules, escalation policies) and Settings → Configuration → Notification Policies.

1. Schedules & Rotations — create rotations, add overrides, and see on-call hours.
2. Escalation Policies — tiers, wait times, and best practices. A policy only pages when a routing notification rule targets it.
3. Notification Policies — org- or team-level minimum notification steps per priority (admin). Personal channel choices live under Your account.
4. Paging Readiness — see which members have a phone number, push on, and preferences that meet policy (admin).
5. Paging Responders — page a person, a schedule, or a policy manually from Slack, Teams, or the app.
6. Mobile app — install, Do-Not-Disturb bypass on iOS and Android, acknowledging from your phone, troubleshooting.

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A page only lands if the person is set up. Phone number (Settings → Profile), notification channels per priority (Settings → Notifications), and the mobile app with DND bypass are all per-user. Check all three for every responder before relying on a rotation. Admins can check everyone at once in Paging Readiness.

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Schedules & Rotations

Escalation Policies

Notification Policies

Paging Readiness

Paging Responders

Mobile app

Last reviewed: 2026-08-27 · Still stuck? Email [email protected]