An escalation policy is the ordered list of who gets tried when an alert needs a human: tier 1 (usually the on-call schedule), then tier 2 after a wait, and so on. The last tier has no wait — nothing escalates past it.

Where to find it: Oncall → Escalation Policies in the main navigation.

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Creating a policy does not page anyone by itself. It fires only when a Routing notification rule targets it, or when the team is paged manually.

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1. Creating Escalation Policies — the two-step wizard: tiers and wait times, then the schedule or people in each tier.
2. Escalation Policy Best Practices — how many tiers, sensible waits, and common mistakes.

Creating Escalation Policies

Escalation Policy Best Practices

Last reviewed: 2026-08-27