The mobile app is how a page reaches you when you are away from your desk: push notifications that break through Do Not Disturb, plus phone calls and SMS from Vibe OnCall's numbers. You can view and acknowledge incidents and alerts from the app, and add comments and notes to them; conversational commands stay in Slack and Teams for now. Which of those actions you see depends on your role — anything your role cannot perform is not shown.

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The app installing is not the same as pages landing. Two things must be true: an admin has set Mobile as a notification step for your priorities (Settings → Notifications), and your phone allows Vibe OnCall through Do Not Disturb — for both notifications and calls. Follow Setup, then test with DND turned on.

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A button you expect is missing? The app only shows actions your role can perform, so Acknowledge, Resolve, Mute or the + may not be there. That is set by your admins — see Roles and permissions.

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1. Overview & Key Concepts — what the app does and does not do.
2. Setup — install, sign in, and the iOS / Android steps that let pages ring through silent mode.
3. Features — home dashboard, library, incident and alert detail, declaring an incident, muting an alert, schedule view.
4. Settings — in-app notification settings.
5. Troubleshooting — the page did not arrive, sign-in problems, battery restrictions.
6. Country Availability — where SMS and voice paging are supported.

Overview & Key Concepts

Setup

Features

Settings

Troubleshooting

Country Availability

Last reviewed: 2026-09-29