Not receiving alerts

1. Check notification permissions are enabled (Settings → Preferences → Notifications, or onboarding).
2. (Android) Verify DND override is on (Setup → Android).
3. (iOS) Verify Vibe OnCall is in your Focus mode's allowed apps list (Setup → iOS).
4. Make sure the app is not battery-restricted in the background.

Not receiving paging calls

1. Confirm the Vibe OnCall contact (saved during onboarding) is marked as Favorite/Starred.
2. Verify Allow calls from Favorites is enabled in your DND/Focus settings.
3. Check your phone number is correct under Settings → Account → User detail.

Sign-in issues

1. Verify your SSO credentials by signing into another company app.
2. Confirm your account is active — contact your workspace admin if unsure.
3. If the sign-in page does not return you to the app, force-quit and reopen the app.
4. Sign in with the account that matches the email you entered — if they differ, the app asks you to choose the matching account and try again.

I see "Signed in, but this device could not start a session"

Your organization restricts access by network, and this device could not be verified. Update Vibe OnCall to 1.15.0 or later, then try again. If the message persists, connect to your company network or VPN — and let your organization admin know, since a device that repeatedly fails verification may need looking at.

A button you expect is missing

The app only shows actions your role can perform, so Acknowledge, Resolve, Mute, or the + for creating an incident may not be there. This is not a fault — it is how your organization has set up your role.

1. Check your role under Settings → Account → User detail.
2. Read-only users see no action buttons anywhere in the app, by design.