Key terms

Three words that matter before you start:

• Schedule — the overall on-call plan for a team. A schedule can now contain one or more rotations.
• Rotation — a group of people who take turns being on call on a set pattern (for example, a daily Primary rotation and a separate Weekend rotation). Each rotation has its own members, timing, and shifts.
• Shift — a single block of on-call time assigned to one person within a rotation.

Creating a new schedule

A schedule defines who is on call and when. It belongs to a team and can hold one or more rotations. As you set it up, a live Rotation Preview on the right shows how shifts will be distributed before you save.

1. Go to the Schedules tab and click Create new schedule (top-right).

2. In the Schedule window, fill in:

   • Schedule name — a descriptive name (e.g. Primary On-Call).
   • Timezone IANA — the timezone the schedule runs in (e.g. Eastern Time (New York)). All shift times use this timezone.

3. Set up the first rotation:

   • Start at — the date the rotation becomes active.
   • Rotation Type — Daily or Weekly.
   • Rotational (24h) — turn on for full 24-hour coverage per shift; turn off to cover a set time window instead.
     • With Rotational (24h) on: set the Handoff Time (daily), or Handoff day + Handoff Time (weekly) — when on-call passes to the next person.
     • With Rotational (24h) off: set Start Time / End Time (daily); or Start Day, End Day, Start Time, End Time plus a Change shift pattern — Day span (one continuous block) or Daily window (the same window each day) — for weekly.
   • Members — add the people in this rotation. They rotate in the order listed.

   <aside> 💡

   Tip: Whoever is next on call gets a shift-start notification 30 minutes before their shift begins by default. An org admin can change this lead time — or turn it off to notify right at the start instead — in Administration → Org Config. See Organization Config.

   </aside>

4. To add another rotation, click + Add rotation and repeat step 3. (Skip this for a single-rotation schedule.)

5. Check the Rotation Preview on the right — rotation cycle, shift duration, coverage (with a warning if gaps are found), and a calendar of each member's shifts.

6. Click Create Schedule.

The schedule page: viewing and editing

Open any schedule from OnCall → Schedules. The page has two parts: the schedule views on the left, and a config panel on the right for editing.

Seeing who is on call

At the top of the page:

• On-call Now — a green badge showing the person currently on call.
• On the schedule — avatars of the other people assigned.