Key terms

Three words that matter before you start:

• Schedule — the overall on-call plan for a team. A schedule can now contain one or more rotations.
• Rotation — a group of people who take turns being on call on a set pattern (for example, a daily Primary rotation and a separate Weekend rotation). Each rotation has its own members, timing, and shifts.
• Shift — a single block of on-call time assigned to one person within a rotation.

Creating a new schedule

A schedule defines who is on call and when. It belongs to a team and can hold one or more rotations. As you set it up, a live Rotation Preview on the right shows how shifts will be distributed before you save.

For organization and team navigation, see Global and team pages.

1. Go to the Schedules tab and click Create new schedule (top-right).

2. In the Schedule window, fill in:

   • Schedule name — a descriptive name (e.g. Primary On-Call).
   • Timezone IANA — the timezone the schedule runs in (e.g. Eastern Time (New York)). All shift times use this timezone.

3. Set up the first rotation:

   • Start at — the date the rotation becomes active.
   • Rotation Type — Daily or Weekly.
   • Rotational (24h) — turn on for full 24-hour coverage per shift; turn off to cover a set time window instead.
     • With Rotational (24h) on: set the Handoff Time (daily), or Handoff day + Handoff Time (weekly) — when on-call passes to the next person.
     • With Rotational (24h) off: set Start Time / End Time (daily); or Start Day, End Day, Start Time, End Time plus a Change shift pattern — Day span (one continuous block) or Daily window (the same window each day) — for weekly.
   • Members — add the people in this rotation. They rotate in the order listed.

   <aside> 💡

   Tip: Whoever is next on call gets a shift-start notification 30 minutes before their shift begins by default. An org admin can change this lead time — or turn it off to notify right at the start instead — in Administration → Org Config. See Organization Config.

   </aside>

4. To add another rotation, click + Add rotation and repeat step 3. (Skip this for a single-rotation schedule.)

5. Check the Rotation Preview on the right — rotation cycle, shift duration, coverage (with a warning if gaps are found), and a calendar of each member's shifts.

6. Click Create Schedule.

The schedule page: viewing and editing

Open any schedule from OnCall → Schedules. The page has two parts: the schedule views on the left, and a config panel on the right for editing.

Seeing who is on call

At the top of the page:

• On-call Now — a green badge showing the person currently on call.