Overview

Global means your whole organization. A team page focuses on one team. Open organization or team pages directly from the sidebar. The page you open decides which team's work you see.

Where to go

You want to Open
View organization-wide incidents or alerts Monitoring → Incidents or Alerts
View organization-wide on-call information Monitoring → Global
View one team's work Your teams → [team name] → the page you need
Manage one team's settings Settings → Your teams → [team name]
Manage organization settings The organization sections in Settings, outside Your teams

Team pages

Team pages include Alerts, Schedules, Escalation Policies, and On-Call Hours. Available pages depend on enabled features and your permissions.

Schedules and escalation policies created here belong to that team. Opening their details keeps you inside the team's pages.

Organization lists show items across teams, including items without a team.

Team settings

  1. Open Settings → Your teams → [team name]. For example: Settings → Your teams → Payments.
  2. General and Members manage the team itself.
  3. Routing, Heartbeats, and Maintenance Windows manage the team's alert setup.
  4. Integrations and Automation Actions have their own team pages.
  5. Alert grouping appears when your organization enables that feature.
  6. Check the team name at the top before making changes.

How Settings are organized

Organization settings and team settings have separate pages.

Settings section Applies to Visible to non-admins?
Preference Your account Yes
Global Your organization Yes
Oncall: Routing, Heartbeats, Maintenance Windows Your organization Yes
Configuration: Services, Integrations, Incident Statuses, Notification Policies Your organization Yes, except Notification Policies, which requires organization admin access.
Your teams → [team name] That team Yes, when you have access to that team.
Administration Your organization Members: yes. Teams and API Keys: permission-based. Other pages require organization admin access.

Some pages appear only when their features are enabled.

Viewing and editing