This guide explains what your workspace can import from PagerDuty today, what needs to be in place first, and what limitations to expect during import.

Before You Start

Use this checklist before starting any PagerDuty import:

• Your workspace must already have a connected PagerDuty integration with a valid credential.
• You must be an admin in the workspace you are importing into.
• Imports currently use the workspace’s default PagerDuty connection.
• Email-based matching is required for imports that depend on users already existing in the workspace.

What You Can Import

The workspace currently supports importing these PagerDuty entities:

• Users
• Teams
• Schedules
• Escalation policies

Imports for PagerDuty services, incidents, and other PagerDuty objects are not currently supported.

Recommended Import Order

Use this order to avoid dependency failures:

1. Connect PagerDuty to the workspace.
2. Import users.
3. Import teams.
4. Import schedules.