This guide explains what your workspace can import from Opsgenie today, what needs to be in place first, and what limitations to expect during import.

Before You Start

Use this checklist before starting any Opsgenie import:

• Your workspace must already have a connected Opsgenie integration with a valid credential.
• You need the Admin role, or a custom role with Import from PagerDuty and Opsgenie (see Custom Roles). Without Admin, schedules and escalation policies import only into teams you administer, and member and team imports also need Manage members and Manage every team.
• Imports currently use the workspace’s default Opsgenie connection.
• Email-based matching is required for imports that depend on users already existing in the workspace.

What You Can Import

The workspace currently supports importing these Opsgenie entities:

• Users
• Teams
• Schedules
• Escalation policies

Imports for Opsgenie services, incidents, and other Opsgenie objects are not currently supported.

Recommended Import Order

Use this order to avoid dependency failures:

1. Connect Opsgenie to the workspace.
2. Import users.
3. Import teams.
4. Import schedules.