On-Call Hours provides visibility into how on-call workload is distributed across your teams and individual responders over any time period. It is useful for engineering leadership reviewing coverage fairness, for managers tracking shift distribution, and for teams calculating on-call compensation.
Navigate to OnCall → On-Call Hours in the left sidebar to access the dashboard.
The top of the page displays three summary metrics for the selected time period and team:
| Metric | Description |
|---|---|
| Total On-Call Hours | The total number of on-call hours logged across all shifts in the selected period |
| People On-Call | The number of distinct individuals who held at least one shift |
| Avg Hours/Person | Total on-call hours divided by the number of people on call |
The dashboard adapts based on your role and the selected team filter:
Global view (Admin) When Global is selected in the team filter, admins see an aggregated breakdown by team. Each row shows the team name, member avatars, total on-call hours, and total number of shifts for the selected period. This gives leadership a cross-team view of workload distribution at a glance.
Team-level view When a specific team is selected, the table switches to a per-person breakdown showing each member's total on-call hours and shift count for the period. Use this view to review individual workload within a team.
Use the date range picker in the top-right corner to filter the data. Available presets: