For many teams, email is the most common way to declare an incident — a quick note to teammates and stakeholders. Vibe AI joins that workflow as a passive recipient: add your inbound address to the recipients and Vibe AI identifies it as an incident and tracks it automatically.

This page covers where to find your inbound address, how Vibe AI turns emails into incidents, and how to control thread notifications. For other sources(like Slack), see Incident Detection & Creation.

Your Organization's Inbound Address

Every organization has a unique inbound address that looks like:

incidents.<xxxx>.<xxxx>@inbound.vibraniumlabs.ai

Anything sent to this address routes directly to your organization. The address itself is the credential — treat it like a token and only share it with systems and people that should be allowed to file incidents on your behalf.

Where to find it

1. Open Integrations in the Vibe AI dashboard.
2. Find the Vibe AI Incident Inbox card.
3. Click Configure to open the inbox settings — the address has a one-click copy button.

Notify on the Email Thread

From the same Incident Inbox dialog, you can toggle Notify on the Email Thread — when on, Vibe AI sends a reply-all email when an incident is detected, with a link to the incident in Vibe AI. Most teams leave it on so everyone on the thread sees that an incident was filed.

How Vibe AI Handles an Inbound Email

Here's what happens once Vibe AI receives an email at your inbound address:

1. A new incident is created, with the sender, subject, and body captured as the first message.
2. The email becomes part of the incident's context and shows up in the incident timeline.
3. Vibe AI sends a reply-all notification on the email thread (if Notify on the Email Thread is on) with a link to the incident.