Overview

An alert route decides what happens after an alert source receives an alert. It can enrich the alert with severity or metadata, then use a Notification rule to decide whether to page responders.

Use this page when you want to tune the rules inside a route. For a high-level explanation of how sources and routes work together, return to the parent Routing page.

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Changes on this page apply only to the alert route you are editing. Other routes can have different sources, attributes, notification conditions, recipients, and fallback behavior.

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Route Flow

Within an alert route, alerts move through these steps:

Step What it does
Receive alerts from Lists the alert sources that send alerts into this route.
Attributes Optional rules that set severity or add metadata to matching alerts before notification decisions run.
Notification rule Conditions and recipients that decide which alerts page someone, plus an ELSE fallback for alerts that do not match a condition.

Receive Alerts From

The Receive alerts from section shows the sources connected to this route. A source can send alerts to one route at a time.

To add or move a source:

  1. Open Settings → On-call → Routing.
  2. Open the route you want to edit.
  3. In Receive alerts from, click Add source.
  4. Pick the source you want this route to receive.
  5. Save the route.

If you move a source from one route to another, new alerts from that source use the new route after the change is saved.

Enriching Alerts With Attributes